About
Proactive IT support professional with a strong background in software and data management, currently supporting Freshworks implementations as part of a certified partner organisation. Experienced in data science concepts, machine learning, and analytics, actively building in public within data science communities.
Work
Haass (Hectae Analytics and Software Solutions Pvt. Ltd.)
|IT Support Officer – Software & Data Management
Kano, Kano, Nigeria
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Summary
Delivering IT support for software deployments and data management, primarily around Freshworks platform implementations as part of Haass’s Platinum partnership.
Highlights
Support implementation and user adoption of Freshservice, Freshdesk, Freshchat, and Freshsales
Assist with data migration, integration, and custom app development for Freshworks solutions
Contribute to ensuring smooth client experience through ongoing support, training, and user adoption initiatives
Education
Skills
Analytical Skills
Artificial Intelligence & Machine Learning
deep learning, natural language processing, generative AI, mlops.
Data Analysis & Visualization
pandas, matplotlib, tableau, Power BI, SQL, data cleaning, predictive modeling.
Web Development & Support
HTML, CSS, JavaScript, Bootstrap, React.js, Sass, responsive web design.
Technical Support & Infrastructure
IT support, software management, information technology infrastructure, workflow automation.