Zarau Bello Baidu

IT Support Officer (Software & Data Management)

Kano, NG.

About

Proactive IT support professional with a strong background in software and data management, currently supporting Freshworks implementations as part of a certified partner organisation. Experienced in data science concepts, machine learning, and analytics, actively building in public within data science communities.

Work

Haass (Hectae Analytics and Software Solutions Pvt. Ltd.)

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IT Support Officer – Software & Data Management

Kano, Kano, Nigeria

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Summary

Delivering IT support for software deployments and data management, primarily around Freshworks platform implementations as part of Haass’s Platinum partnership.

Highlights

Support implementation and user adoption of Freshservice, Freshdesk, Freshchat, and Freshsales

Assist with data migration, integration, and custom app development for Freshworks solutions

Contribute to ensuring smooth client experience through ongoing support, training, and user adoption initiatives

Education

Ahmadu Bello University

Zaria, Kaduna, Nigeria
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Master of Business Administration Business Administration / Management

Pratap University Jaipur

Jaipur, Rajasthan, India
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Bachelor of Business Administration Business Administration / Management

Maharana Pratap University of Agriculture and Technology, Udaipur

Udaipur, Rajasthan, India
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Bachelor’s Degree Business Administration / Management

Skills

Analytical Skills

Artificial Intelligence & Machine Learning

deep learning, natural language processing, generative AI, mlops.

Data Analysis & Visualization

pandas, matplotlib, tableau, Power BI, SQL, data cleaning, predictive modeling.

Web Development & Support

HTML, CSS, JavaScript, Bootstrap, React.js, Sass, responsive web design.

Technical Support & Infrastructure

IT support, software management, information technology infrastructure, workflow automation.

Zarau Bello Baidu